Infoware in the spotlight at IBM Connect 2014

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IBM Connect is about people and technology.  It is about how passionate people together with IBM social software creates social and successful business.  A number of IBM clients were here to tell their stories. 

During 2013 Infoware has successfully implemented a number of Sametime- and Connections-installations. Infoware has developed and launched a new release of DomainPatrol Social. We have developed and launched a cool mobile app for room and resource booking. We have invested time in certification for onboarding to IBM Smart Cloud.  For all this work we got a lot of recognision at this years IBM Connect.  Here is when in Keynote session 103 The power of Social Software in the enterprise when Infoware was mentioned to be one of the partners adding value to IBM Connections.

Personally I also had the pleasure attending Keynote session 104 Transforming Life's Work – IBM Social Business Cloud Strategy where Infowares was displayed as beeing one of the partners that is certified to help clients Onboard.
 

We are happy to be on a limited list of IBM Business partners in the world. Today 29 partners are on the global list. Infoware is one of them. If you are considering going to the cloud – talk to us. We can advice you on everything from IBM licenses to taking you on board.

For our unique expertise regarding IBM Sametime – Infoware was one of the Business Partners  that was mentioned and had the logo on the screen during the Keynote session: 105 IBM Sametime Roadmap: Because Social Isn’t Social If You Can’t Communicate. 

 

In at least three sessions Infoware was recognised for our skills and contribution to the IBM social business at IBM Connect 2014. It is very rewarding to know that our hard and passionate work is competetive on a global market. IBM Connect is the place to meet up with old friends from customers, other business partners and IBM:ers in different roles. Infoware now also has a global network of resellers for our products.
IBM Connect is the place to meet everybody. It was also exciting to meet the customers we have been doing business with but never met in person. It is all about people. Infoware product DomainPatrol Social creates a lot of interest not only for itself but for our deep knowledge in IBM Connections. We often get involved in discussions regarding tricky technical issues.
When it comes to sessions and talking to people – there is no more talking about IF getting into social business. The talking is about how and when. On premise or in the cloud. We can see the trend of engaging the customers in contributing in developing the businesses. Customer interaction based on social technology creates measureable increased customer loyalty.
We are ready – are you? Do not hesitate to contact us if you want to talk social business.
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Success in booth 212 at IBM Connect

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We have had a hectic couple of days here in booth 212 at IBM Connect in Orlando. The respons from our visitors has been very positive, and we feel that we are right on target with DomainPatrol Social. Many of the customers who have been using IBM Connections, see the need of managing and rearranging the content, and are frustrated that you can not do that. DomainPatrol Social does that for you! Contact us at sales@infoware.se and we will give you a short demo!

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Room and Resource mobile application

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Preview

of our coming mobile application Room&Resources for mobile. It will be released in February 2014 and will be available in a site-license and in an userbased license via Appstore.

Prerequisite

  • An IBM Domino environment using Room and Resource functionality

The Problem

  • Not possible to quickly find out if an empty room is booked or not
  • On peak hours often difficult to get a room with short notice, all rooms booked but not always used
  • Conflicts in room booking, several person assume having booked the room
  • Not possible to book a room on the fly both in the office and while travelling
  • Existing LN db very slow and difficult to find bookings and only accessible in the PC

The Solution

  • A mobile Room Booking App for smart phones
  • No server preferences needs to be changed
  • Simple and fast to use

Demo

 

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IBM Connections@Electrolux

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Headquartered in Stockholm, AB Electrolux is a global leader in household and professional appliances, selling more than 40 million products to customers in around 150 markets every year. Brands include Frigidaire, AEG and Molteni, as well as many known only in local markets. In 2012, Electrolux had 60,000 employees working in 60 countries and sales of SEK110 billion.

Enhancing employee engagement

Every global enterprise faces the challenge of ensuring that employees separated by geography, time zones and culture feel engaged and connected with the corporate entity. Otherwise, their productivity and job satisfaction could suffer.

With many thousands of employees spread over dozens of countries, Electrolux faced this issue, particularly vexing for a company whose success depends on developing innovative products and bringing them to market quickly. Employees isolated in their geographies or departments could find it difficult to locate experts or knowledge elsewhere in the company. Without proper tools for communication, collaboration and networking, Electrolux could fail to maximize the potential of its collective brain power.

Electrolux had an intranet, but it lacked interactivity. The company used it mainly for pushing out corporate news to staff from the top down. As an example, a message from the chief executive officer (CEO) seemed more like a pronouncement than opening a conversation. Still, the organization evaluated managers by their ability to foster engagement with their teams.

“Electrolux has a philosophy of engagement, but we weren’t leveraging online tools,” says Ralf Larsson, director of online engagement and development at Electrolux. “From a leadership point of view, we recognized the importance of having a connected organization.” A key idea was that crowd sourcing, soliciting ideas from employees through an informal and interactive process, could improve everything from product development to everyday business processes.

Networking staff with IBM Connections software

This led Electrolux on a journey toward social business. The plan was to enhance the intranet with Web 2.0 networking capabilities that would create a sense of employee belonging while improving collective knowledge sharing, productivity and product innovation.

The initiative began with a trial of potential solutions. Working with IBM Premier Business Partner Infoware Solutions, an expert in software development and collaboration technology, IT and business executives at Electrolux assessed the functionality, usability and technical capabilities of three platforms. Key requirements included the following:

  • Providing support for interactive, multi-way communications, where staff could easily initiate discussions, comment on others’ ideas and feel more involved
  • Facilitating the creation of searchable content such as profiles that would enable staff to locate knowledge and experts based on their skills and interests
  • Delivering networking capabilities that provide interesting ways to share, collaborate and participate in work-related communities and virtual events
  • Supplying support for mobile access on various devices and operating systems
  • Providing integration potential with the existing IT infrastructure

IBM Connections software won the trial because it closely matched these criteria. Of special note is its ability to help employees create a social network of colleagues and subject matter experts and then tap that network to further business goals. Key features include searchable profiles, file sharing, communities of interest, blogs, wikis, and the ability to share news, links and status across the network at any time. This makes it easy to discuss ideas, locate experts, work collaboratively, plan and track project tasks and more, whether from the desktop or a mobile device. The IBM product also offers strong integration capabilities with back-end software, including Microsoft SharePoint software, which the company uses for project management.

Electrolux launched the intranet powered by Connections V3.01 software in early 2012, including a video of the CEO demonstrating blogs and other collaborative features. This strong buy-in from top management is contributing to the success of the social strategy. Over the first few months, some 40 percent of employees actively began using Connections software, logging in from desktop PCs as well as from mobile devices.

The usage statistics are impressive. The intranet is home to more than 100 information portals managed by 450 editors and accessed by 9,000 users daily and 15,000 monthly. With more than 1,100 collaboration spaces with 8,500 members and 179 communities with 4,500 members, Electrolux employees are engaged with management and their peers in new ways. In a survey, users who found business value in Connections software felt highly positive about their jobs and the company in general.

“IBM Connections has helped to put collaboration on the Electrolux agenda,” says Ulf Stider, sales manager at Infoware Solutions. The company’s commitment to social business is evident from its plans to upgrade to the latest version, Connections V4.5 software, in the coming months. Especially welcome will be advanced integration capabilities and new mobile applications for the iOS and Android operating systems as well as BlackBerry devices.

Engaging employees in a social network

Although it’s still early in the social business journey, Electrolux has realized many business benefits.

For example, employee engagement with management is much improved, as is corporate transparency. Take the formerly static message from the CEO. Today, when the CEO posts a status update to product strategies, employees feel free to comment. “In the past, I wouldn’t dream of picking up the phone to speak with the CEO,” says Larsson. “But now I can comment on his posts. He knows who I am and my thoughts, and he can ask me to elaborate. When everyone has this capability, it’s really powerful.”

Another example relates to internal communications when Electrolux had to relocate an office. What could have been disruptive went smoothly after the human resources (HR) and legal teams created an online community to share information about the relocation with affected employees. They felt more comfortable with the process when able to post questions and voice concerns.

HR and line managers also use the social platform in employee on-boarding, showing new hires how to create profiles, blog and join communities. This helps them feel comfortable in their roles and become productive more quickly.

The social platform improved product innovation as well. In October 2012, Electrolux hosted a Global Innovation Challenge on the intranet, a three-day crowd-sourcing event attended by some 30 percent of the white-collar workforce. Staff responding to product-development topics online generated 3,500 ideas and 10,000 comments. The event resulted in three new products being added to the pipeline.

These and other social interactions help users connect to Electrolux experts who might be outside their regular circle of colleagues. Whether from searchable profiles, blogs, wikis, forums or communities, social networking improves knowledge sharing and helps employees succeed in their jobs. As Larsson says, “With social business, we’re becoming smarter, better connected and more competitive.”

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